Terms and Conditions

Terms & Conditions

 

Payment Methods

At present, VeryBamboo.com accepts MasterCard, Visa, Discover, American Express through PayPal. You don’t need a PayPal account.

Sales Tax

VeryBamboo is required to charge Colorado sales tax on orders delivered to addresses within the State of Colorado. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.

Order Acceptance Policy

VeryBamboo reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices subject to change without notice.

Back Order Policy

When any item is put on backorder at VeryBamboo, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.

Returns

If you want to return a product to VeryBamboo you must contact us within 30 days of receipt by emailing returns@verybamboo.com or by calling us at 1-888-978-4133. You must have the original invoice number to refer to. Returns may be subject to a 10% restocking fee.

Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.

Damages

If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 10 days so we may get the issue resolved in a timely manner. VeryBamboo will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of VeryBamboo.

Privacy Policy

VeryBamboo does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails, the quickest way is to click the unsubscribe button at the bottom of the email. For more information on our Privacy Policy please go to this link – Privacy Policy.

International Orders and Regional Laws

It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally.

All items sold and distributed by VeryBamboo are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.

Shipping Policies

VeryBamboo ships via the US postal service and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart.

Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location with a minimum charge of $6.00 for domestic orders and $11.63 for international orders.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.

 

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